Common questions
Short answers to what patients ask us most. Anything else — just ask us directly.
How do I start?+
Start in the chat box on our home page — just say what care you need. Our assistant takes the details and passes your case to a medical coordinator, who replies within 24 hours and continues with you on WhatsApp. You can also message us on WhatsApp directly if you prefer.
How much will my treatment cost?+
It depends on your diagnosis and the hospital. After reviewing your details (and medical reports, if you have them), your coordinator sends you the hospital's written cost estimate before you make any decision or travel.
Do I need a visa to be treated in India?+
Most patients travel on an Indian medical visa (e-Medical visa), which requires an invitation letter from the treating hospital. We arrange that letter for you and guide you through the application.
Can I send my medical reports?+
Yes — and it speeds everything up. You can attach scans, lab results and prescriptions directly in the WhatsApp chat, or reply to our email with them.
Is my information confidential?+
Yes. Your details are used only to prepare your treatment opinion and are shared only with the partner hospital reviewing your case. You can opt out any time by replying STOP.